01Cancelling your plan
You can cancel renewal of your BizFlow by DK Enterprise subscription at any time from the Billing page. Cancelling stops all future charges. You keep full access until the end of the monthly or yearly period you have already paid for, after which your account becomes read-only and your data stays available to you.
New accounts start with a 7-day free trial. Nothing is charged during the trial, and no card is needed.
02Refunds
Subscription fees are charged in advance and are generally not refundable for a period that has started. We do refund:
- duplicate charges for the same period;
- a renewal charged after you had cancelled;
- a payment for a period in which the service could not be used at all because of a fault on our side.
Approved refunds are returned to the original payment method through Razorpay, normally within 5–7 business days of approval, depending on your bank.
03How to request a refund
Email contact@dkenterprise.tech within 30 days of the charge, from the email address of your account, with the payment ID shown on your Billing page. We reply within 3 business days.
04WhatsApp message charges
Charges for WhatsApp messages are billed to you directly by Meta on your own WhatsApp Business Account. They are not collected by BizFlow by DK Enterprise and cannot be refunded by us; contact Meta about those charges.
05Service delivery
BizFlow by DK Enterprise is online software. There is nothing to ship: your plan is active as soon as the payment is confirmed, and you use it in your browser at wp.dkenterprise.tech or in our Android app.
06Contact
Questions about billing: contact@dkenterprise.tech.